MS solutions understand that an excellent Mass Spectrometer is of little use without the service and support required to maintain it. As such we provide numerous facilities to assist all our customers and even customers from other companies such as GVI and Micromass.
   
 
   
  With the purchase of any instrument, service, spare part or consumable, MS solutions provide a range of free support features designed to make the users life as simple as possible. These include:    
       
  • Free lifetime telephone support for all customers.
  • Free lifetime remote PC support for all customers with a suitable network connection.
  • A strong network of local service engineers.
  • A designated engineer for each instrument.
  • Direct contact to your designated engineer by email and mobile phone.
  • Secure and personalized web based customer information site, with daily updates of order progress (such as online instrument test logs), order history, service reports and much more.
   
   
Contact customer support
 
  support@massspecsolutions.co.uk
       
 
     
  MS solutions also offer a flexible range of post contract service care, from one off visits to all inclusive annual contracts. The benefits include:    
       
 
  • A flexible range of service contracts.
  • A secure personalized web based site with full details of your instrument and records of any problems you have experienced along with their solutions.
  • Free telephone and Email fault finding.
  • Support for all GVI and Micromass instruments.
   
    Contact service support  
  service@massspecsolutions.co.uk
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